Shipping & Returns

Shipping Policy

We currently only ship to the US. Visit MyMomentoBox on Etsy for international shipping.

Processing Time: Orders are typically processed within 2-3 business days. 

Shipping Methods: We ship most of our orders via USPS.

Shipping Costs: $5.99 flat rate shipping.

Delivery Time: Our delivery times are estimates and not guaranteed. They are estimated in business days, which does not include weekends/holidays. Once the packages are sent to the shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.

Returns

Because our magnets are made to order, we do not accept returns. But if you are not completely satisfied with your order, inquiries will be handled on a case-by-case basis. If return is approved, you’ll be automatically refunded via your original payment method. The customer is responsible for all shipping costs related to the return.

Damages and Issues: Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Please reach out to us with any concerns as we are always happy to help!